Refund policy
Returns, Refunds and Customer Rights (European Union)
Last updated: June 2026
This page provides information about returns, refunds and certain customer rights applicable to orders delivered within the European Union.
For your convenience, customers can manage available return and cancellation requests directly from their customer account:
https://account.usemencore.com
You can also contact our customer service team at:
Return and Cancellation Requests
Return and cancellation requests that meet the requirements can be submitted through the customer area or by contacting our support team.
For orders that include multiple shipments or products delivered separately, the applicable timeframes will be calculated from the date the last item is received.
Order Changes and Cancellations
Whenever possible, orders that have not yet entered the preparation or shipping process can be cancelled from the customer area.
Once the order has been shipped, the corresponding return procedures may apply after delivery.
Returns
Items may be returned within the applicable timeframe provided they are in reasonable condition and, where possible, include their original packaging and accessories.
Refunds
Approved refunds will be issued using the same payment method used for the purchase. Processing times may vary depending on the financial institution or payment provider.
Product Exceptions
Certain products may not be eligible for return where permitted by applicable consumer protection regulations, including products opened after delivery for hygiene or health protection reasons, personalized products or other categories excluded by applicable legislation.
Customer Account
https://account.usemencore.com
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